Termes et conditions pour le commerce électronique

Terms and Conditions  

These terms and conditions govern the offer and sale of products on the portal of Shop Online www.iotty.com (hereinafter "Store").  


The products purchased on the site ("Products") are sold by iotty S.r.l., Via Del Laghetto, 18/20 - 33080 Porcia (PN) - P.I. 01825040932) - PEC iotty@pec.iotty.com (hereinafter "Supplier")  

 The Installation Services purchased on the site ("Services") are provided by iotty S.r.l., Via Del Laghetto, 18/20 - 33080 Porcia (PN) - P.I. 01825040932) - PEC iotty@pec.iotty.com (hereinafter "Supplier") through specialized suppliers - for which the Terms and Conditions of the Services follow.  

 The Site is managed and maintained by IOTTY s.r.l.   

 iotty is a trademark of IOTTY s.r.l..  

 The General Conditions shall remain valid and effective until modified and/or supplemented by iotty.  

 Any amendments and/or integrations to the General Conditions shall be effective from the date on which they are published on the Store and shall apply to sales made from that date. The latest updated version of the General Conditions is available on this page.  


Scope of validity, definitions, authorization to change  


The following General Terms and Conditions of Business apply exclusively to the business relationship between the Supplier and the "Customer" in the version valid at the time the contract is concluded. Where reference is made in these General Terms and Conditions to "Consumers", this means natural persons for whom the purpose of the order is not classifiable as a business, self-employed or freelance activity. "Entrepreneurs", on the other hand, are natural persons, legal entities or partnerships with legal capacity who order for commercial purposes or as self-employed or freelance professionals. "Customers" are, within the meaning of these general terms and conditions of business both Consumers and Entrepreneurs. If deadlines are stated in working days, this means all days of the week except Saturdays, Sundays and statutory holidays.  

The "Customer" declares and guarantees to be a consumer according to the provisions of art. 3 of the Consumer Code and that the data provided by him for the execution of the Contract are correct and true.  


Scope of application  


The offer and sale on the Site of the Products constitute a distance contract governed by Legislative Decree 9 April 2003, n. 70 containing the rules of electronic commerce (e-commerce) and Articles. 45 et seq. of Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and subsequent amendments.  


The customer is required to read carefully these General Terms and Conditions of Sale, which iotty makes available to him and which he is allowed to save and reproduce, as well as all other information that iotty provides on the Site, both before and during the purchase process.  


Subject of the contract is the purchase of the Supplier's Products (terminals), which allow an intelligent management of the electrical and heating/air conditioning system.  


The Supplier's applications (hereinafter "Apps") are both web and mobile. The mobile "Apps" are provided through the Stores (iOS App-Store, Android Play Store). The web application, is accessible from the Provider's dedicated page. The central link between the Apps and the terminals is the server infrastructure of the Supplier. Should maintenance operations be necessary, the Supplier will inform the Customers in good time.  


Conclusion of contract  


All offers made by the Supplier are without obligation and non-binding.   

The contract is concluded when the Customer receives from the Supplier, at the e-mail address indicated, the e-mail confirmation of the purchase order submitted. This confirmation message will contain a summary of the order and a customer order number, to be used in any further communication with the Supplier.    

Before proceeding with the transmission of the purchase order, the user can identify and correct any errors in data entry by following the instructions on the Site in the various stages of the purchase.  


General obligations of the Customer  


The Customer ensures that the data communicated to the Supplier at the time of the order are correct and complete. The Customer undertakes to promptly inform the Supplier of any changes in the data communicated and, at the Supplier's request, to confirm that they are correct again within 15 days of receipt. This concerns in particular the Customer's name, postal address, email address and telephone number, possibly his legal form and details of the selected payment method.  


Product Availability   


On the Site you can see the confirmation of the availability of a product at the time of the order. Since the simultaneous access of many users-customers and the simultaneous possibility of "online" orders change the availability of the product itself, the Supplier does not guarantee the certainty of allocation of the ordered goods if not confirmed by the payment of the same.  


Therefore, within the Site there is information regarding the availability of each Product.  


The Customer will be informed in case of unavailability of the ordered Product. In this hypothesis the Customer will be entitled to terminate the purchase contract pursuant to and for the purposes of the provisions of art. 61, IV and V paragraph, of the Consumer Code.  


Alternatively, the Customer may accept  


- if a reassortment is possible, an extension of the delivery terms, offered by the Supplier, with an indication of the new delivery term;  


- if it is not possible to restock, the Supplier will provide a different product, of equivalent or higher value, subject to payment, in the latter case, of any difference, and upon express acceptance of the Customer;  


- the Supplier will offer a discount voucher to spend on purchases on the Site. The amount of the voucher, the period within which it can be used and any limitations will be communicated from time to time by the Supplier.  


If you request a refund of the amount paid for the purchase of products that are then proved to be unavailable, the Supplier will make the refund within a maximum period of 15 days.  


If the Customer avails himself of the right to terminate the contract in accordance with art. 61, IV and V paragraph, Consumer Code, the contract is terminated; in the event that the payment of the total amount due, consisting of the price of the Product, the shipping costs, if applied, and any other additional cost, as resulting from the order has already occurred, the Supplier will refund the total amount due.  


In the case of orders concerning a plurality of products (e.g. "multiple order"), if the unexpected unavailability affects only some of the products covered by the multiple order, the Supplier will immediately notify the Customer by e-mail or telephone contact issued by the Customer. The contract of sale will be considered partially resolved limited to the product and / or products become unavailable, without prejudice to the possibility for the customer to cancel the entire order. In this case, the Customer will be entitled to obtain a refund limited to the unavailable product/s.  


Information Sheet   


Each Product is accompanied by an information page that illustrates its main features. The images and descriptions on the Site reproduce as faithfully as possible the characteristics of the Products, but must always be understood as indicative and within the tolerances of use.  


It is understood that the image accompanying the description of a product may not be fully representative of its characteristics but differ in color, size, accessories in the picture. All support information are intended as mere material for general information, not referable to the real characteristics of each product.  


For the purposes of the purchase contract, therefore, will be the only descriptions on the Site.  


Prices and payment conditions  


The prices present on the pages of this website at the time of the order are applied. In case of shipping costs, the Supplier will inform you about their amount during the order process. All prices shown on this website are inclusive of the value added tax provided for by the law in force. The Supplier reserves the right to instruct third parties to collect payment in the various ways. In the case of payment at sight invoice, the amount shall be paid within 14 days of receipt of the invoice. If the Customer is late in paying an invoice, the Supplier is entitled to claim a lump-sum reminder fee for each reminder made. For each unpaid and/or rejected debit or credit card payment, the Supplier is entitled to charge a lump sum on the invoice, unless the Client proves that the event causing the damage is not attributable to him. The Customer is allowed to prove that no damage has occurred or that the damage is less than the lump sum.  

In the event that a product is offered on the Site at a discounted price, the Site will indicate the full reference price against which the discount is calculated and what this full reference price corresponds to.  


Methods of Payment  


The payment methods available are:  


PayPal: Concluding a purchase with this type of payment will display a page of the PayPal site: enter the address, personal e-mail and password of your PayPal account or access the procedure for creating a new account. Choosing this payment method the amount is charged directly to your PayPal account at the time of order acquisition. For each transaction you will receive a confirmation email from PayPal. In case of cancellation the amount will be refunded to the customer's PayPal account.  

Credit Card: Payment for Products can be made by credit card directly through the Site. The credit cards accepted by iotty are specifically indicated on the payment method page.  


Scalapay SRL

In order to be able to offer you Scalapay SRL payment options, we will pass to Scalapay certain aspects of your personal information, such as contact and order details, in order for Scalapay to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Scalapay can find be found at www.scalapay.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Scalapay’s privacy policy (www.scalapay.com/en/privacy)

Scalapay: If you buy with Scalapay, you will receive your order immediately and pay in 3 instalments. You acknowledge that the payments will be transferred to Incremento SPV S.r.l., related parties and their assignees, and that you authorize this transfer.


 Other means of payment which can be activated by the user (e.g. ApplePay, Scalapay) are presented in the relevant section and on the footer of the site.  

At no time during the purchase procedure is iotty able to know the information relating to the customer's credit card, transmitted via secure connection directly to the site of the card issuer or payment system. No computer file of iotty stores such data.  


Delivery and reservation of property  


Deliveries are made to addresses located in Italy. The customer is responsible for ensuring that delivery can be made to the delivery address indicated by him during normal business hours. The delivery usually takes place within two weeks from the acceptance of the request for the conclusion of the contract by the customer. In case of non-delivery due to the absence of the recipient during the attempts provided by the procedure applied by the courier, the package will remain in storage. If, within the terms indicated by the courier in the notice left to the recipient, the package is not collected, it will be returned to the Supplier and the Supplier reserves the right to terminate the contract. In case of force majeure the delivery times are lengthened in proportion. Force majeure shall include strikes, lockouts, governmental measures, shortages of energy and raw materials, transport restrictions, circumstances that impede business operations such as fire or flood damage, damage to machinery, lightning and any other event not foreseeable by the Supplier and not attributable to him. The beginning and the end of such impediments to the supply will be promptly communicated by the Supplier. In case of delays in delivery longer than two weeks, the Customer has the right to withdraw from the contract. In this case, the Supplier is also entitled to withdraw from the contract. Payments already made by the Customer will be refunded promptly. Upon delivery, the Customer is obliged to check that the package is intact and not damaged or tampered with. Any anomalies (such as, for example, tampering, damage to the package) must be specifically indicated in writing directly on the transport document of the courier, and the customer must refuse delivery. At the same time, the Customer will be obliged to notify the Supplier of this within two weeks of receipt of the terminals at the latest, so that the Supplier can assert the transport damage against the logistics company in charge of the delivery, by writing to support@iotty.it. If the Customer accepts the delivery even if the packaging is damaged or tampered with, the user will forfeit the legal guarantee of conformity of the terminals. As a general rule, in case of return, the Customer will have to bear the costs of the same, except in cases of return for withdrawal. The refund due will be credited to the same means of payment used by the Customer. The terminals remain the property of the Supplier until they have been paid for in full by the Customer. Ownership will be transferred to the Customer at the time of shipment, which is to be understood as the time of delivery of the terminals to the carrier. On the other hand, the risk of loss or damage of the terminals, for reasons not attributable to the Supplier, will be transferred to the Customer when the Customer, or a third party designated by the same and different from the carrier, takes physical possession of the terminals.  


Limitations of Liability  


The Supplier does not assume any responsibility for inefficiencies attributable to force majeure, if it fails to execute the order in the time provided by the contract. The Supplier will not be responsible towards the Customer for inefficiencies, malfunctions, any loss of data, indirect, special, fortuitous, emerging damages (including loss of profits or data), or any other damage also caused by atmospheric agents (including lightning) or natural disasters. The Supplier shall also not be liable for any damages, losses and costs incurred by the Customer as a result of non-performance of the contract for reasons not attributable to him. The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the products purchased, if it proves to have taken all possible precautions based on the best science and experience of the moment and based on ordinary diligence. In no case can the Customer be held responsible for delays or misunderstandings in the payment if he proves to have made the payment in the time and manner indicated by the Supplier. The Supplier recommends that the installation of the terminals be carried out by specialized personnel. If the installation is carried out by a third party commissioned by the Customer (e.g. installation company), the latter will be liable for all damages resulting from improper installation. Own installation of the Supplier's terminals always takes place at your own risk. The Supplier shall not be liable for damages resulting from improper installation, operation, use or storage. If not already excluded by the preceding rules, the Supplier's liability for damage to devices connected to the terminals is excluded, unless the damage is clearly attributable to the functioning of one of the Supplier's terminals. The proof is the responsibility of the Customer. If proof is not possible due to an action of the Customer, (e.g. self-repair) the Supplier's liability is excluded. Furthermore, the Supplier assumes no liability for the limitation or refusal of voluntary warranty services by third parties due to the use of the Supplier's terminals. Warranty claims against third parties shall remain unaffected and must be asserted against the third parties in question. Since heating costs (natural gas) depend on various factors that cannot be influenced by the Supplier (e.g. bad weather, insulation of the Customer's home, ventilation mode, selected temperature settings), any liability of the Supplier for the Customer's heating costs is excluded. The Supplier reserves the right to interrupt access to the Supplier's software and unrestricted use of the Supplier's applications to the extent and for the duration that this is necessary for compelling reasons, such as necessary maintenance work on the servers or programs and/or the necessary infrastructure, in the event of unlawful attacks on data or computers, to resolve unforeseeable security holes or other serious malfunctions. In these cases, the terminal's own control intelligence will be activated as far as possible. These short-term limitations do not imply any liability or warranty rights for the Customer. The Supplier's entire liability and the Customer's sole and exclusive remedy for claims related to or arising out of these terms and conditions, for whatever reason and irrespective of the type of claim, whether by contract or default, obligation or otherwise, including negligence and strict liability, shall not exceed the amount of the purchase price paid. 


Installation and technical requirements  


The use of the full functionality of the Supplier's applications requires a functioning and continuous internet connection at the installation location. A mobile data connection is also required to fully use the mobile applications. The Customer is responsible for setting up and maintaining the functionality of the internet connection. Before the terminals are installed, the Supplier's Apps are checked for compatibility with the Customer's existing heating and air conditioning system. The compatibility check is carried out on the basis of data provided by the Customer. If the compatibility check with the Customer's existing heating and air-conditioning system shows that there is no compatibility, the Supplier will inform the Customer without delay. The Customer is then obliged, within the cancellation period and the voluntary right of return of 30 days, to provide the necessary explanations and to return the complete terminals to the Supplier without any traces of use. In the online store or via the Supplier's applications, installation by a specialist company can be ordered separately (installation service). The Supplier reserves the right to have the installation service carried out by a third party.  


Limited Product Warranty  


All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for in articles 128-135 of the Consumer Code. Supplier warrants to the terminal owner that the product ("Product") is free from defects in materials and workmanship for a period of two (2) years (or one (1) year for factory refurbished products) from the date of delivery following original purchase (the "Warranty Period"). If the Product fails to conform to this Limited Warranty during the "Warranty Period," Supplier will, at its sole option, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser of the Product. Repair or replacement may be made with a new or reconditioned Product or component, at Supplier's sole discretion. If the Product or a component incorporated within the Product is no longer available, the Supplier may replace the Product with a similar product or function, at the Supplier's sole discretion. Any Product that is repaired or replaced under this Limited Warranty will be covered under the terms of this Limited Warranty for the longer of the Warranty Period of ninety (90) days from the date of delivery or the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to subsequent owners, but the duration or coverage of the Warranty Period will not be extended by such transfer. Before invoking this Limited Warranty, the owner of the Product must notify Supplier of its intent to invoke the warranty by visiting the support.iotty.com web page during the Warranty Period and provide a description of the alleged defect, and (b) follow the return shipping instructions. The Supplier shall have no warranty obligations with respect to a returned Product if the Supplier determines, in its reasonable discretion upon examination of the returned Product, that the Product is an unfit Product. Your Supplier will bear the cost of shipping the returned Product back to the owner, except that in the case of any ineligible Product, the owner will bear all shipping costs. You may be required to provide us with a copy of your proof of purchase which includes the date of purchase, the name and location of your supplier, and you may also be required to provide us with the serial number and model number of the product on the product label. The warranty is valid only within the Italian state. 


What the limited product warranty does not cover  


This warranty does not cover the following (collectively referred to as "Unsuitable Products"): any product marked "sample", or sold "AS IS"; or Products that have been subjected to: (a) improper modification, alteration, tampering, or maintenance or repair; (b) handling, storage, installation, testing, or use not in accordance with the user guide or other instructions provided by Supplier; (c) abuse or misuse of the Product; (d) failure, fluctuation, or interruption of the power supply or telecommunications network; or (e) natural disasters, such as lightning, flood, tornado, earthquake, or hurricane. This warranty does not cover consumable parts, including the protection fuse (even if packaged or sold with the product), unless the damage is due to defects in materials or workmanship of the Product or software. Supplier recommends that only authorized service providers be used for maintenance or repair. Unauthorized use of the Product or software may impair the performance of the Product and void this Limited Warranty. The Supplier may require the Customer to enclose the purchase invoice or other document that attests to the date of completion of the sale with the goods for which the warranty is intended. The Customer will have the right to request the termination of the sales contract. In no case a conformity defect of slight entity gives right to the resolution of the contract.  


Obligations of the Customer  


The Customer undertakes to pay the price of the goods purchased in the time and manner indicated in the Contract. The same is committed, once the online purchase procedure, to provide for the printing and storage of this contract.  


Right of withdrawal  


The customer, as a consumer, has the right to withdraw from the contract of sale of the products, as established by art. 52 of Legislative Decree no.206/2005 (Consumer Code), without having to provide any explanation and without penalty. The Customer may exercise the withdrawal within 14 days from the moment in which the Customer, or the third party other than the carrier and designated by the Customer, acquires physical possession of the terminals. In case of delivery of a good consisting of multiple lots or pieces, the term will start from the day in which the Customer, or the third party other than the carrier and designated by the Customer, acquires physical possession of the last lot or piece. Before the expiry of the term, the Customer will inform the Supplier of its decision to exercise its right to withdraw from the contract. To this end, the Customer may:  

 - 1. use the standard withdrawal form, prepared in accordance with Annex I part B of the Consumer Code (as provided for in art. 49 paragraph 1 letter h of the said Code), or submit to the Supplier any other explicit statement of its decision to withdraw from the contract, and send them by racc. a.r. or pEC to the address iotty S.r.l., Via Del Laghetto, 18/20 - 33080 Porcia (PN) - P.I. 01825040932) - PEC iotty@pec.iotty.com, or by e-mail to the following address: support@iotty.it.   

 - 2. fill in and send electronically the standard withdrawal form or any other statement; if the Customer chooses this option, the Supplier will promptly send him a confirmation of receipt of the withdrawal on a durable medium (e.g. by e-mail), as provided by art. 54 paragraph 3 of the Consumer Code. The withdrawal period shall be deemed complied with by sending the withdrawal notice before the expiry of the withdrawal period, as determined above.  

 In the communication of withdrawal the customer must specify the products for which he intends to exercise the withdrawal.  

 Received the withdrawal notice, if timely, the Supplier will refund the Customer the amount of the returned items, without delay and in any case within 14 days from the day in which he is informed of the Customer's decision to withdraw from the contract. The refund will be made using the same means of payment used by the Customer for the sale in relation to which the withdrawal has been exercised.  

 The Supplier will be entitled to withhold the refund until the Supplier has received the Goods or the Customer has demonstrated that he has returned the Goods, whichever is sooner.  

 Once the Customer has exercised the withdrawal, he/she shall return the Products without undue delay and in any case within 14 days from the date on which he/she has informed the Supplier of his/her decision to withdraw from the contract, by sending them to the following address: iotty S.r.l., Via Del Laghetto, 18/20 - 33080 Porcia (PN). 

The only costs due by the Customer for the exercise of the right of withdrawal are the direct costs of returning the goods, as provided for in Article 57, paragraph 1, of the Consumer Code.  

 For the sole purpose of compliance with the deadline for return, the Products are considered shipped at the time they are delivered to the shipper.  

 The Products must be returned in the original packaging in which they were received, including any accessory documents such as tags, labels, seals, etc..  

 For the return of the Product, the Customer may use the postal service or a carrier of his choice.  

 All risks of loss or damage to the Products during shipment to the Supplier for return are borne by the Customer.  

 As provided for by art. 57 paragraph 2 of the Consumer Code, the Customer will be responsible for the decrease in value of the returned Products resulting from a handling of the aforementioned different from that necessary to establish their nature, characteristics and functioning.  

In the event that, upon receipt of the returned goods, the Supplier finds a decrease in the value of the Products attributable to the Customer, the Supplier shall be entitled to offset the amount corresponding to the aforementioned decrease in value against the amount to be refunded to the Customer as a result of the withdrawal; in this case, the Supplier shall notify the Customer within 14 days of receipt of the returned goods.  


Protection of Confidentiality and Processing of Customer Data  


In all data processing procedures (e.g. collection, processing and transmission) the Supplier acts in accordance with the legal provisions as stated on the page: https://iotty.it/pages/privacy-del-negozio-online Terms and Conditions of Services  

The installation service is provided by the Supplier through its partners who are companies specialized in the installation, maintenance and assistance of electronic and electrical equipment, in possession of the professional legal requirements currently in force and qualified to carry out the above activities, as well as covered by appropriate insurance.   


Areas where the Service is provided  

 The service is provided throughout the country except in cases of impediments caused by weather conditions, location of buildings in areas difficult to reach (unless specific economic agreements).  


Times of intervention  

The intervention is carried out in the following ways:  

 Welcome call within 48 hours from the receipt of the order by iotty, excluding holidays and pre-holidays.  

 Contact of the technician in charge for the appointment within 7 working days from the purchase of the service.  

 Intervention at the customer's home within 10 working days, unless otherwise agreed between the customer and the technician, from the purchase of the service.  


The service includes  

     After the purchase of the service, a welcome call will be made by an operator of the Supplier. The call will take place within 2 working days. The phone call will have the purpose of verifying the accuracy of the data released by the customer during the purchase, explanation of the service and any extraordinary requests from the customer  

     Intervention at home of a qualified and certified technician to carry out the Service.  

     Verification of the technical conditions for the installation (presence of the neutral cable and/or possibility of its laying, included in the cost of the installation)  

     Removal of packaging and product verification.  

     Positioning on the wall and electrical connection of the iotty restoring the previous functionality  

     Configuration of the iotty to WiFi if present  

     iotty App installation on smartphone provided by the customer if present  

     Cleaning of the workplace  

     Issue of certificate of intervention.  


The Service does not include  

 The service does not include all activities that are not listed in the section "the service includes". 


Right of withdrawal from the Service  

 The User who has purchased the Service and who also qualifies as a consumer, has the right, in addition, to withdraw from the contract without giving reasons within 14 (fourteen) days from the date of its conclusion, as defined in the general rules of purchase of the product.  

 However, the User acknowledges and accepts that the right of withdrawal does not apply, inter alia, to contracts for the provision of services after the full or partial performance of the service by the professional if the performance has begun with the express consent of the User and his acceptance to lose the right of withdrawal. Therefore, if the Service has already been provided at the time of the request for withdrawal and the User has requested its early execution knowing that he would lose the right of withdrawal, the withdrawal is no longer exercisable. The User also acknowledges and accepts that the withdrawal is not applicable to contracts in which the consumer has specifically requested a visit from the professional.  

 However, the Provider warns that if, on the occasion of such a visit, additional services or additional goods were to be offered, the Customer may apply the right of withdrawal only on the services agreed and described in the general rules.  


Online Dispute Resolution for Consumers   

 The purchase contracts concluded through the Site are governed by Italian law and, in particular, by the Consumer Code and Legislative Decree 9 April 2003, n. 70 ("Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce"). The application of any more favourable and mandatory provisions provided for by the law of the country in which they are habitually resident is reserved for users who are not habitually resident in Italy.  

 For the resolution of any civil disputes arising from the interpretation, execution and termination of these General Conditions of Sale and Service, if the customer is a consumer (ie a person who buys products not for purposes related to his professional activity) the mandatory jurisdiction is the judge of the place of residence or domicile of the consumer, if located in Italy (Art. 63 Legislative Decree no. 205/2006).  

 Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, the Supplier informs the customer who has the status of consumer under Article. 3, paragraph 1, lett. a) of the Consumer Code, that in the event that he has made a complaint directly to the Supplier, however, as a result of which it was not possible to resolve the dispute so arising, the Supplier guarantees, as of now, the full adherence and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, on the Internet. For more information on the rules of RisolviOnline or to send a request for conciliation, it is possible to access RisolviOnline.com; in this regard, the Supplier may provide all information on the Alternative Dispute Resolution body or bodies for the extrajudicial resolution of disputes relating to obligations arising from a contract concluded on the basis of these General Conditions of Sale and Service (c. d. ADR bodies, as indicated in Articles. 141-bis et seq. Consumer Code), specifying whether or not the customer intends to use these bodies to resolve the dispute.  

 In any case, the right of the consumer user to refer the dispute arising from these Terms and Conditions of Sale to the competent ordinary judge, whatever the outcome of the procedure for out-of-court settlement of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code, is not affected.  

 The Supplier is available to answer any questions forwarded by email at support@iotty.it.   


Contract archiving procedures  

 Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Customer that every order sent is stored in the Supplier's information systems according to criteria of confidentiality and security. 


Customer service, complaints and communications  

 We indicate the following contact details to which the Customer may refer for any further information or assistance or to forward complaints: IOTTY SRL, VIA DEL LAGHETTO 18/20 33080 PORCIA PN (ITALY), E-mail: support@iotty.com  

 All communications, which according to the General Conditions are made by e-mail, will be transmitted to the address communicated by the Customer during the purchase process.  


Applicable law and competent court  

 The contract of sale and services concluded under the General Conditions is governed by Italian law. For any dispute relating to the application, execution and interpretation of these General Conditions of Sale and Service, the competent court is the place where the customer resides or has elected domicile, if the latter is a consumer, as defined by the Consumer Code.  


Final clause  

 This contract abrogates and replaces any agreement, understanding, negotiation, written or oral, previously made between the parties and concerning the subject of this contract.